FAQs

Custom Photo Mosaic

What is Custom Photo Mosaic?

Imagine a unique work of art that tells your story through hundreds of your own cherished photographs. That's exactly what a custom photo mosaic is all about! It's a remarkable way to bring together countless special moments and memories into a single, breathtaking image.

The process involves carefully selecting and arranging your photos to create a larger, more meaningful picture. It's like putting together pieces of a puzzle, but instead of random shapes, you're using snapshots of your life's most precious moments.

What makes a custom photo mosaic so special is that it's one-of-a-kind – there's nothing else quite like it in the world. It's a true reflection of your experiences, your relationships, and the things that matter most to you.

Whether you're looking for a heartfelt gift for someone special or a stunning centerpiece for your own home, a custom photo mosaic is sure to impress. It's a conversation starter, a trip down memory lane, and a work of art all rolled into one.

So, if you want to showcase your love, celebrate your journey, or simply surround yourself with the people and places that bring you joy, a custom photo mosaic is the way to go. It's a timeless treasure that you'll cherish for years to come.

How to upload my photos?

You can share your photos with us via WhatsApp, email, or Google Drive. If you prefer, you can also upload them directly through our website. Don't have your photos handy? No worries! If you have an Instagram account, simply share it with us, and we'll download your photos to create your stunning mosaic.

We're here to make the process easy and enjoyable, so choose the upload method that works best for you, and let us handle the rest!

Creating your personalized mosaic is straightforward with our variety of photo-sharing options. Below are the ways you can send us your photos:

1. Main Photo

For the main photo, which should be high-resolution to ensure the best quality of your mosaic, please upload it directly on our website. The upload option is available before checkout.

2. Background Photos

A minimum of 30 photos is required for the background. Choose any of the following methods to share these photos with us:

WhatsApp: After checkout, send your background photos to +571 382 8738 along with your order number. This line is dedicated exclusively to photo sharing, so feel free to send your photos anytime. We will confirm the receipt of your photos during our working hours.
Email: Attach your photos in an email and send them to info@memoiric.com. Please include your order number for reference.
Google Drive/iCloud:
1. Upload your photos to Google Drive or iCloud.
2. Share access with info@memoiric.com by authorizing us to view and download your photos.
Direct Upload on Our Website: After checkout, you'll be prompted to upload your background photos directly on our site.
Instagram:
- Public Account: Just let us know your account name, and we'll handle the downloading of your photos.
- Private Account: Follow us @memoir_ic to grant us access to your photos.

How Many Photos Are needed?

To create your custom photo mosaic, you'll need to provide a minimum of 30 photos for any size.

One main photo will be formed using the other images you've uploaded, and background photos.

You can upload up to 100 photos for any size without incurring additional charges. Any number of photos you upload can be repeated to make the mosaic.

What Kind of Photos Should I Select As The Main Photo?

Crystal Clear: Choose a high-resolution photo for a stunning mosaic. 🔍✨

Angles & Lighting:

Portraits & Full-body: Natural poses with some space above are best. 🧑‍🤝‍🧑📏
Landscapes: A balanced sky-to-land ratio makes for visual harmony. 🏞️
Light: Opt for natural, indirect light for a flattering effect. ☀️🌤

Eyes & Emotion:

Group Shots: A photo where everyone has their eyes open is priceless. 💎 Missing one? Upload multiple main photos and let us know - we will do the magic of eyes wide open for all!
Story & Significance: Pick a photo that tells your unique story. Let us know of any meaningful objects in it; we'll make sure they shine. Your memories matter to us. 💖🔍

Color & Contrast:

Choose vibrant for energy or soft tones for serenity. A balanced contrast adds depth. 🌈⚖️

Lastly:

If you have a photo that has special meaning to you, just forget about all the guidance. A photo telling something is the best!

What Kind of Photos Should I Choose For The Background Photos?

Choose any photos you like! They don’t need to be high resolution. However, please be aware that photos with a wide horizontal layout may be cropped, which might be problematic if they contain important details on the edges.

We are always amazed by our customers' boundless creativity. Here are some inspiring examples:

Musical Journey:

A customer compiled photos of himself playing the guitar over the years, set against a main backdrop of a guitar, to showcase his evolution as a musician.

Orchestral Tribute:

An orchestra member gathered concert and behind-the-scenes practice photos to create a mosaic of the conductor, a heartfelt gift that celebrates their shared musical journey.

Fan Memories:

A dedicated fan collected photos from concerts attended, tickets, and even the first album purchased to create a mosaic of her favorite star, encapsulating the essence of her fandom.

Nature and Wildlife Enthusiast:

Mixing family photos with images of sea creatures and animals, an animal lover reflected their passion for the natural world.

Travel Chronicles:

A travel enthusiast assembled all their travel photos to craft a mosaic capturing their adventures, preserving cherished memories.

Wedding Anniversary Tribute:

In celebration of 60 years of love, a son compiled his parents’ photos, from their wedding day to the present, to mark their 60th anniversary.

These examples illustrate the vast array of personal stories that can be told through your mosaic. Unleash your creativity and create a one-of-a-kind art piece that’s truly your own.

Are My Photos Are Safe?

Absolutely. We prioritize your privacy and the security of your personal photos above all else. We strictly adhere to the highest standards of data protection, fully compliant with the General Data Protection Regulation (GDPR). Once your custom photo mosaic order is complete, we guarantee that all photos are promptly deleted from our systems. Your trust is vital to us, and we're committed to safeguarding your cherished memories every step of the way.

Shopping & Delivery

How and When will get I get to see my mosaic preview?

After you place your order and send your photos, we need around 24-48 hours to make your preview. We will send your preview to your email once ready.

Do You Ship Internationally?

We offer worldwide shipping. Committed to fast delivery and environmental sustainability, we've partnered with local printing partners globally. Your print is produced and shipped from the nearest location, effectively reducing shipping times and emissions from long-distance transportation.

Estimated Shipping Times:

United States, Canada	6-9 Days
UK	6-9 Days
Australia	6-9 Days
Rest of World	10-15 Days

These shipping times are based on general estimates from our extensive shipping experience. Actual delivery times may differ. Once your photo mosaic is confirmed, we immediately move forward with the printing and shipping process, keeping you updated with the actual shipping information as it becomes available.

What is the shipping time?

Upon the confirmation of your preview, the estimated shipping times:

United States, Canada	6-9 Days
UK	6-9 Days
Australia	6-9 Days
Rest of World	10-15 Days

In a Hurry! Can I Get My Photo Mosaic With Express Shipping?

Absolutely! For our customers in the US, we provide an express delivery service option for those times when your anniversary is just around the corner and you need your photo mosaic quickly.

With an additional charge of $30, you will receive a preview of your photo mosaic within 24 hours. Furthermore, for express delivery, which ensures your mosaic is printed and shipped to arrive within a maximum of 3 days, we will update you with the specific fees. The express delivery fee varies depending on your location but is typically between $50 and $60.

Please contact us at +1 571 382 8738 or info@memoiric.com to arrange for express delivery, and we will ensure your photo mosaic arrives in time for your special occasion.

Orders & Returns

How does it work?

1. Select Your Format and Size

Begin by choosing your preferred format and size from the options available. Once you've made your selection, click the "Upload Your Photo" button to initiate the process.

2. Upload Your Main Photo

After clicking the "Upload Your Photo" button, you will be redirected to a page where you can upload the main photo for your project. Complete the upload and then proceed to the checkout stage.

3. Share Your Background Photos

Once you have checked out, you will receive an order number. This number is key to sharing your background photos with us. You have multiple sharing options at your disposal, including WhatsApp, email attachment, Instagram follow-and-send, or direct upload.

4. We Do the Magic

Now it's our turn. Our professional designers look over the photos to find the best techniques that ensure the perfect photo mosaic is created. Taking into account lighting, depth, the overall feel, and the presence of meaningful objects, we select the most suitable technique or a combination that best fits your specific photos. This personalized process guarantees a unique and high-quality result that truly captures your vision.

5. Preview Your Mosaic

Within 48 hours of your submission, we will send you a preview of your photo mosaic via email. This allows you to review our work and provide any feedback before we proceed with the final printing.

6. Printing and Shipping

After you have approved the preview, we move forward with printing your order. Following printing, your order will be shipped. We ensure to keep you updated with all the delivery information from the moment your order is dispatched until it arrives at your doorstep.

How Can I Cancel Or Refund My Order?

Create your photo mosaic risk-free with our 30-day money-back guarantee. If you need to cancel your order or request a refund, simply contact us via email, message, or WhatsApp. We will promptly initiate the refund process, ensuring a hassle-free experience for you.

Do I need an account to place an order?

No, an account is not required to place an order. However, we will need your email address to share the digital photo mosaic file with you and send you the preview.

Mother's Day Gift