Terms & Conditions

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GENERAL CONSIDERATIONS AND SCOPE 

Memoir_ic, trading as www.memoiric.com, 1765 Greensboro Station Place, 9th Floor, Tower 1, Mclean, 220102, United States, maintains the internet portal https://www.memoiric.com, a personalized product store (hereinafter “memoiric.com” or “Memoir_ic”).

On Memoir_ic, customers can order personalized products by providing their pictures and other content.

Products sold on this website are only intended for customers of legal age and will only be sold in normal household quantities for personal use. Customers found ordering products and reselling them to others will be banned permanently, and further action will be taken against them.

These terms and conditions apply to all contracts that members enter into via Memoir_ic as well as all business relationships between Memoir_ic and its customers.

 

USE OF Memoir_ic

As part of the registration as a customer of Memoir_ic, the customer will be asked to submit personal data. The customer is responsible for ensuring that the data is complete and correct.

The customer is obliged to treat their login ID, password, and any other access data as confidential and protected from access by unauthorized third parties.

Memoir_ic reserves the right to refuse registration without giving reasons.

The customer indemnifies Memoir_ic completely of any claim by third parties on first demand. Memoir_ic is not responsible for any type of loss resulting from late, damaged, or canceled delivery of any products.

The customer is only permitted to register and use one membership account at a time. Memoir_ic can delete multiple registrations.

In the password-protected area on Memoir_ic, the customer can access their recently shipped and/or completed orders.

Memoir_ic reserves the right to issue a warning, terminate the customer’s membership, or modify or delete content submitted by the customer if the customer violates any of the provisions. Any claims for damages by Memoir_ic remain unaffected.

PRICES AND SHIPPING FEES

For orders on Memoir_ic, the prices which are listed at the time of the order on the product page apply. These prices are inclusive of all taxes.

REFUND POLICY

Memoir_ic provides unlimited revisions for all orders. If the customer is not satisfied with their mosaic preview, they can request a refund. Requests for refunds will not be entertained after two revisions have been made or if the request is made more than 48 hours after receiving the preview.

Requests for refunds will not be entertained if the customer has not shared the required number of photos within 48 hours of placing the order or refuses to share photos.

If the order arrives damaged, the customer must send a video and photos of the packaging and the product via email within 7 days of receiving the product. Memoir_ic will either send a new product free of cost or issue a refund.

AFTER DELIVERY RETURN POLICY

The customer can return products within 30 days from the date of delivery. The return cost is borne by the customer. No restocking fee is charged.

PAYMENTS

Memoir_ic accepts payments through Paypal, Stripe, and other payment methods that may be made available on the website. If a customer is unable to complete payment using any of the provided payment options, they should contact Memoir_ic’s customer support to discuss alternative payment arrangements.

LIABILITIES

Memoir_ic is not liable for any type of physical, financial, or any other type of loss arising from late, damaged, or cancelled delivery of products.

SERVICE AND COMPLAINTS

Customer satisfaction is very important to Memoir_ic. In case of any complaints or issues, the customer should contact the Customer Care Helpline or the email address mentioned on the Contact Us page. All customer queries will be responded to within 2 working days.

DISCLAIMER FOR HYPERTEXT LINKS

The website www.memoiric.com may include hyperlinks to other Internet sites. Memoir_ic has no control over the content of these sites, nor does it endorse them, and is not responsible for their content. Once Memoir_ic becomes aware of illegal content, Memoir_ic will remove the corresponding links from Memoir_ic.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, including but not limited to copyrights, trademarks, patents, and design rights, in any content, images, text, graphics, logos, software, and other materials on Memoir_ic’s website, social media accounts, and any postings made by Memoir_ic (collectively, the “Materials”) are owned by or licensed to Memoir_ic or its partners. The use, reproduction, modification, distribution, or any other form of exploitation of the Materials is strictly prohibited without the explicit prior written permission of Memoir_ic or the respective rights holder. This prohibition applies to any form of use, including but not limited to copying, adapting, reverse engineering, decompiling, or creating derivative works based on the Materials, whether they are found on Memoir_ic’s website or any of its associated social media accounts or postings. Any unauthorized use of the Materials may violate intellectual property laws, trademark laws, privacy and publicity laws, and other applicable regulations and statutes. By accessing or using Memoir_ic’s website or engaging with its social media accounts, users acknowledge and agree to abide by these Intellectual Property Rights provisions.

CANCELLATION POLICY

Memoir_ic reserves the right, at its sole discretion, to refuse or cancel any order for any reason. There may be certain orders that Memoir_ic is unable to accept and must cancel.

ACCEPTANCE OF TERMS

By using the memoiric.com website and services, the customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions. The customer’s continued use of the website and services constitutes their acceptance of these Terms and Conditions and any future amendments or modifications thereto. If the customer does not agree to these Terms and Conditions, they should not use the memoiric.com website or its services.

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